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Refund Policy

A legal disclaimer

Marine Logistics – Refund Policy

This Refund Policy forms part of Marine Logistics’ Terms & Conditions. By requesting a quote, making a booking, paying a deposit, or engaging our services, you acknowledge and agree to this Refund Policy in full.

1. General Policy – No Automatic Refunds

Marine Logistics provides custom transport services based on customer-supplied information, route planning, permits, scheduling, and third-party contractor availability.

For this reason:

  • Refunds are not automatic

  • Change of mind refunds are not offered

  • All refund requests are assessed solely at our discretion

2. Deposits

  • All deposits are non-refundable

  • Deposits cover administrative costs, scheduling, route planning, permits, and allocation of transport resources

  • Deposits secure a transport window and remove availability from other customers

No exceptions apply, including:

  • Change of mind

  • Sale of the boat

  • Delays by the seller or buyer

  • Weather conditions

  • Financial hardship

3. Cancellations by the Customer

Cancellation More Than 7 Days Before Scheduled Transport

  • Deposit remains non-refundable

  • Any additional payments may be partially refunded at our discretion, less incurred costs

Cancellation Within 7 Days of Scheduled Transport

  • No refunds will be issued

  • This includes cancellations caused by:

    • Access issues

    • Incorrect boat dimensions or weight

    • Mechanical or structural issues

    • Unavailability of the boat

    • Failure to prepare the vessel

4. Incorrect Information Supplied

Customers are responsible for ensuring all information provided is accurate and complete, including:

  • Length, width, height, and weight

  • Boat condition

  • Pickup and delivery access

  • Cradle or trailer requirements

If incorrect information results in:

  • Additional costs

  • Delays

  • Cancellation

👉 No refund will be issued, and additional charges may apply.

5. Delays Outside Our Control

No refunds will be issued for delays caused by:

  • Weather or sea conditions

  • Road closures or permit delays

  • Mechanical breakdowns

  • Acts of God

  • Government or regulatory action

  • Third-party subcontractors

  • Port, marina, or yard delays

6. Service Commencement

Once transport has commenced (including loading, mobilisation, or vehicle dispatch):

  • No refunds will be issued under any circumstances

7. Partial Refunds (Discretionary Only)

Any partial refund:

  • Is offered entirely at Marine Logistics’ discretion

  • May be subject to administrative, banking, and third-party cost deductions

  • Does not create a precedent for future refunds

8. Chargebacks & Payment Disputes

Customers agree not to initiate chargebacks or payment disputes without first contacting Marine Logistics.

Unauthorised chargebacks may result in:

  • Debt recovery action

  • Recovery of administrative, legal, and collection costs

  • Suspension of services

9. Refund Processing (If Approved)

If a refund is approved:

  • Refunds are processed to the original payment method

  • Processing time is 5–10 business days

  • Bank and transaction fees are non-refundable

10. Australian Consumer Law

Nothing in this policy excludes rights under the Australian Consumer Law (ACL).

However, customers acknowledge that:

  • Delays, cancellations, or additional costs caused by external factors or incorrect information do not constitute a major failure

  • Custom transport services are not subject to “change of mind” refunds

11. Policy Updates

Marine Logistics reserves the right to amend this Refund Policy at any time without notice. The version published on our website at the time of booking applies.

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